“Jo.Anne.”Seems like a typo
Joanne, ruffled, turned on her heels and headed back out to the waiting room. The man waiting to see Dr. Graham didn’t look like a former patient. “Are you sure you’re one of his?”it got just a wee bit confusing here. I think dialog tags should be taken advantage of
“Are you new here? The old secretary, we cleaned filing cabinets together.
“Yes, Mr. Lylac, I am, and no, I don’t want to. He’s waiting in his office.”