“Hello, how may I
help you?” I said with a big smile.
That’s what you’re supposed to do. Customer service and
client satisfaction are our number one priority. She walked in on a cheerful
day. Everything was going well, and I happened to be up-front to greet her. She
seemed quite familiar. Average height, short, curly white hair. I remembered
she was a very kind old lady, one of the people I enjoyed working with. But I
could not remember her name.
“Oh, I’m just here to pick up Willow’s ashes.” My heart
sank. She actually tried to smile as she said that. My smile disappeared
instantly and my face turned into a very solemn, serious one.
“I see. I’m so sorry. Let me check in the back and I will be
right with you.”
Willow. I remember now. I was there when she came in. I was
there when the vet told me to assist him with euthanizing this beautiful, very
sick cat. As I was looking for the package, my mind drifted away to Exam Room
1. Willow was lying down on a comfy blanket, sedated. I was holding her paw for
the vet to inject the euthanizing agent. Mrs. T. was stroking her cat’s head,
gently, as the vet did the injection.
“Until we meet again, Willow.” She whispered into her cat’s
ear and placed a kiss on Willow’s forehead. She then looked at the vet and
myself, in tears, with half a smile.
“Thank you both for being so humane and professional”.
I was fighting so hard to hold back my own tears. I have
seen many euthanasia cases. Some clients will be too afraid to be present for
the euthanasia, and will leave their pet before we give the final injection.
Others will stay till the very end, and spend some time with their pet’s body,
sobbing quietly, saying their goodbyes. The worst cases are fully grown men
crying their hearts out, saying goodbye to their dog who is 16 years old, has
cancer, and can no longer survive.
I hate it. Every single time I have to hold back my tears. I’m
not sad for the dying animal. They are sick, in pain, and their suffering is
coming to an end. It’s the human that saddens me. Their pain over losing an
important friend. Their even bigger pain when they want to grieve for their pet
and other people tell them “it’s just a cat”, or “it’s just a dog. It’s not “just”
anything! It is a living being they got attached to, a friend who became family.
How can they not grieve?!
There it is. I picked up the box, double-checked that it had
the correct name, and headed back up-front.
“I apologize for the delay. Here are Willow’s ashes.” I said
as I gently placed it on the counter.
Mrs. T. looked at the box, then gingerly picked it up with
both hands. She raised the box toward her ear and slightly shook it, as though
trying to listen to her cat. She stroked the box a couple of times, then held
it close to her, afraid of dropping it.
I died a hundred times inside while watching her. I was once again holding back
my tears.
“I think I will meet her again one day.” Said Mrs. T.
“I think you will too.” I confirmed, with a broken voice.
Why can’t I keep my shit together?!
“Well, have a lovely day.” Mrs. T. walked out of the
hospital.
I found a corner to hide and finally let my stupid tears
out.
**Names were changed for confidentiality purposes**
Points: 170
Reviews: 10
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