Six people calling the office in a five minute period, so you have to put them all on hold, and the one guy gets really irritated because you put him on hold four times before the appointment can be made.
I tell the neophyte: Write a million words–the absolute best you can write, then throw it all away and bravely turn your back on what you have written. At that point, you’re ready to begin. — David Eddings
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