If you can tell me what the problem is exactly then I can recommend the free antivirus/anti-malware software that a fellow YWS user recommended me. It worked wonderfully.
You can respond here, or just PM me.
"Jesus said to her, “I am the resurrection and the life. The one who believes in me will live, even though they die; and whoever lives by believing in me will never die. Do you believe this?” -John 11:25-26