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Report A Site Bug

Postby Nate on Tue Feb 05, 2008 8:00 am

From time to time, you may come across a bug. If you do so, try the following steps first:

1. Clear you cache. In Firefox, go to Tools ->> Clear Private Data. You only need to check cache. In Internet Explorer, go to Tools ->> Internet Options ->> Browsing History (Under general tab) ->> Delete. You only need to delete 'Temporary Internet Files.'

2. Make sure you have cookies enabled. Go to http://www.google.com/cookies.html and follow the instructions for your browser.

3. If step one & two do not work, then do this, but only if you use Firefox. Go to Tools ->> Options ->> Privacy ->> Cookies ->> Show Cookies. Scroll down to "youngwriterssociety.com," then select it with your mouse (click once). Then hit the "clear cookie" button. If you're using IE, unfortunately you can't clear individual cookies, and I don't recommend clearing all cookies.



If you're still experiencing problems, please use the template directly below to report the problem:

Time of Incident (include your timezone):
Browser:
Template:
Page You Were On:
Describe What Happened:
Last edited by Nate on Fri Feb 08, 2008 6:18 am, edited 2 times in total.
I hate cynicism -- it's my least favorite quality and it doesn't lead anywhere. Nobody in life gets exactly what they thought they were going to get. But if you work really hard and you're kind, amazing things will happen. I'm telling you, amazing things will happen. - Conan O'Brien
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Postby Matt Bellamy on Tue Feb 05, 2008 4:07 pm

I get logged out when I click on YWS Groups.
Matt.

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Blinking Cursor is accepting submissions! Click here for more info: http://www.blinking-cursor.co.uk
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Postby Azila on Tue Feb 05, 2008 4:13 pm

I tried to post a review and got logged out.

Hope you figure this out soon!
~Azila~
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Postby Nate on Tue Feb 05, 2008 4:16 pm

Please provide the time it happened approximately at as well as the browser you are using (usually either Internet Explorer or Firefox). As stated in the first post, be as complete as possible. One quick sentence does not help much.
I hate cynicism -- it's my least favorite quality and it doesn't lead anywhere. Nobody in life gets exactly what they thought they were going to get. But if you work really hard and you're kind, amazing things will happen. I'm telling you, amazing things will happen. - Conan O'Brien
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Postby Azila on Tue Feb 05, 2008 4:46 pm

I'm so sorry! Here, let me try again:

It was at about 11:10 (only a few minutes before I posted on here) and it was in the Other Fiction forum (on cat4prowl's "three little foals", if that matters). I use Mozilla Firefox.

Sorry about the short post earlier, is this better?
~Azila~
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Postby Via on Tue Feb 05, 2008 5:16 pm

Logged out on refresh at 12:05pm, IE.
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Postby Nate on Tue Feb 05, 2008 5:27 pm

Thanks Azila :P

The more information I have about the bug you experienced helps me to figure out what's going on. Knowing the time helps because it may have been at a time when I was fooling around with stuff. Knowing the browser helps because of all the differences between them.

Sometimes something may seem rather trivial, but trust me when I say its not. There have been a lot of times when someone was telling me about a bug and I couldn't figure it out. Then, just in passing, they'd say one little thing that they probably thought wasn't important. But it's those little things that help me figure it out and solve it for you.



In any case, if everyone can, please post a bug here when you get it, even if it's already been reported. I'm going to try to fix the problem tonight (I know what the issue is), so it'll help me to be able to look back and say "Well there were 27 reported bugs the day before the bug fix, and only one reported bug afterwards." 27 reported bugs is a site problem. One reported bug is a computer problem.

Also, don't expect the site to be down for anything more than an hour (if that) later today. Technically, I don't need to take it down at all, but I'm afraid that if I don't, people will start reporting bugs that don't really exist ;)
I hate cynicism -- it's my least favorite quality and it doesn't lead anywhere. Nobody in life gets exactly what they thought they were going to get. But if you work really hard and you're kind, amazing things will happen. I'm telling you, amazing things will happen. - Conan O'Brien
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Postby AWritersFantasy on Tue Feb 05, 2008 6:20 pm

At about 1:00 EST, I came to YWS and I was already logged out. It did that to me last night at some point (don't remember what time)...I had already been logged in, but I clicked on "view most recent posts" and it logged me out, and then when I went to click on "view most recent posts" when I logged in again it said there weren't any new posts, even though there had been like...200-something. :| I use Mozilla Firefox.
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Postby lakegirls on Tue Feb 05, 2008 7:12 pm

Hi,
One of my stories in Other Fiction got locked, but I didn't lock it. It's called Lake Girls: Ideas.

-lg*
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Postby Via on Tue Feb 05, 2008 10:35 pm

Logged out on refresh again. 519pm. IE.
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Postby Wolf on Tue Feb 05, 2008 10:41 pm

This might just be the school computers, but:
I was online at school this morning at 8:25-8:40. The browser I was using was Internet Explorer, and I logged out of YWS...
... and then my friend behind me, who was also on YWS, was suddenly logged in on my account. This happened at 8:38, I'm pretty sure. She clicked log out of 'Ayra' and then I was online on my account again. I clicked log out and I did, but it was kinda weird...

Hope YWS is working again soon,
Camille

P.S. In Azila's signature, it says that YWS will be down for maintenance tonight. Is that true?!
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Postby AWritersFantasy on Tue Feb 05, 2008 10:47 pm

Ayra wrote:P.S. In Azila's signature, it says that YWS will be down for maintenance tonight. Is that true?!


Yes it is. There's a post here about it, but it basically just says it'll be down for an hour at 10:00 EST tonight.
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Postby Via on Wed Feb 06, 2008 1:51 am

Logged out when clicked "Posts Since Last Visit" at 838pm. IE.
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Postby AWritersFantasy on Wed Feb 06, 2008 2:58 am

Went to the site at 9:45 EST and was logged out. Logged in, had to log in again, and then when I went to the "home" page (because it didn't bring me to the normal page I get when I log in), it said there weren't any new posts since my last visit, even though there should've been.
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Postby Sleeping Valor on Wed Feb 06, 2008 2:40 pm

I was trying to edit a post in the storybook forum, but every time I pressed submit the page just refreshed itself as if I'd only just pressed the 'edit post' button and my changes were lost.
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